CHS Receives Outstanding Survey and Certification Report

CHS is proud to announce that it recently received a 2 year License and Certification from the MA Department of Developmental Services (DDS), Office of Quality Enhancement. This award reflects the highest level of certification awarded; the report also included many notable commendations for exceptionally outstanding achievements. CHS met 99% of all licensing indicators and 100% of all certification indicators.

All providers who serve individuals funded by DDS are required to meet State Licensing and Certification regulations that assure health, safety, human rights and quality services standards are met. From February 27 to March 1, 2012, a team of 4 professionals from the MA Department of Developmental Services led by Steve Goldberg conducted a thorough review of CHS’s Residential, Individual Support and Guardianship programs.

The process began with a presentation made by the CHS Executive Director, Kevin Leahy and the Senior Management Team. The survey team then proceeded with reviewing records and reports; visiting residences and sites; and interviewing individuals served, staff and managers. On the last day, the DDS Survey Team presented an oral feedback report to our Senior Management Team.

The team released the final report in March, 2012. In addition to the high scores on each licensing and certification standard reviewed, the report noted many outstanding achievements on behalf of individuals served. For example, the team was especially impressed with the opening of our new Individual Support Program offices and drop in center in Malden. The Survey Team also commended CHS for its focus on addressing the changing needs of individuals in our 24 hour residential programs as they age, including completion of major renovations at several of our residences to construct barrier free home environments.

Another area of note sited in the report was CHS’s outstanding software technology specifically designed to track all data and organizational systems. The survey report noted that this technology “provides a linkage between knowledge, data collection, analysis, action, and outcome areas….providing a positive direct impact on supporting the individuals served, the staff, and managers.”

CHS also received very high marks for continuing to create positive community connections that allow individuals to be involved in “many very meaningful projects” ranging from “charitable causes to building stronger social networks.” The report further commended CHS staff “for the ways in which they value the individuals they serve,” noting that staff were consistently enthusiastic, professional and caring in their interactions with individuals served and that staff often refer to the agency’s philosophy of “A Passion for What’s Possible.”

The Survey Team observed many other strengths and positive practices at CHS, including:

  • Human resource capabilities, particularly strong employee retention, a policy of promotion from within the organization and outstanding staff training services;
  • Practices related to the collection and utilization of feedback from all stakeholders to improve services; and
  • Creative events designed to build strong bonds among individuals, family members and staff.

Many thanks are extended to everyone involved in the Survey and Certification process — your efforts on behalf of CHS are sincerely appreciated.