Cooperative for Human Services Inc.’s Acquired Brain Injury (ABI) Program has quickly been established as an example of our leadership and commitment to responsive care. Each of our programs is specifically designed and developed to meet the unique needs of the individuals in the home.
Across our organization success can be credited to the strong relationships we have developed with our various stakeholders (individuals served, family members and guardians, our Board of Directors and business partners, our Management Team and those who fund us). We encourage input and participation from every stakeholder segment in our planning, support, delivery and evaluation of services. We know that input from each one is critical to our continuing mission.
The varying and complex health needs of those in our care sometimes require visits from the local Visiting Nurse Association (VNA). Having the opportunity to spend time with people in their homes, allows the nurses’ unique perspective into what each person’s life is like. We recently receive this letter from a nurse visiting a patient who lives at our ABI program:
“I just wanted to take the time to acknowledge your wonderful staff! I have been there at all different times, and am always greeted promptly and politely at the door, and given a thorough report. My patient is always wheeled to her room for me, and I am offered supplies and assistance. I can tell your staff really knows and cares about the residents. Every inch of the home is spotless, and so well organized. The staff have been so helpful to me, and always give me accurate information and are receptive to any suggestions. Friday when I called, one of the staff was so helpful by offering to hold lunch until I did my visit. Because it is such a distance, the consideration and accommodating of my schedule means a lot. This is the best home I have been to. I look forward to my visits. You have to be doing something right to have such fabulous people working so well to make a difference in the lives of the residents. There is so much respect, dignity, and compassion. Keep up the good work!”
This letter reminds us of just how lucky we are to have such dedicated, hardworking staff, giving tremendous amounts of effort every day, to be supportive and to make the lives of the people we care for more comfortable and meaningful. We are grateful for the hard work of our staff and appreciate the input of our community business partners.