CHS Commended for ‘Best Practices’ in Human Services
CHS Receives Outstanding Survey and Certification Report
CHS is proud to announce that it recently received a 2 year License and Certification from the MA Department of Developmental Services (DDS), Office of Quality Enhancement. This award reflects the highest level of certification awarded; the report also included many notable commendations for exceptionally outstanding achievements. CHS met 99% of all licensing indicators and 100% of all certification indicators.
All providers who serve individuals funded by DDS are required to meet State Licensing and Certification regulations that assure health, safety, human rights and quality services standards are met. From February 27 to March 1, 2012, a team of 4 professionals from the MA Department of Developmental Services led by Steve Goldberg conducted a thorough review of CHS’s Residential, Individual Support and Guardianship programs.
The process began with a presentation made by the CHS Executive Director, Kevin Leahy and the Senior Management Team. The survey team then proceeded with reviewing records and reports; visiting residences and sites; and interviewing individuals served, staff and managers. On the last day, the DDS Survey Team presented an oral feedback report to our Senior Management Team.
The team released the final report in March, 2012. In addition to the high scores on each licensing and certification standard reviewed, the report noted many outstanding achievements on behalf of individuals served. For example, the team was especially impressed with the opening of our new Individual Support Program offices and drop in center in Malden. The Survey Team also commended CHS for its focus on addressing the changing needs of individuals in our 24 hour residential programs as they age, including completion of major renovations at several of our residences to construct barrier free home environments.
Another area of note sited in the report was CHS’s outstanding software technology specifically designed to track all data and organizational systems. The survey report noted that this technology “provides a linkage between knowledge, data collection, analysis, action, and outcome areas….providing a positive direct impact on supporting the individuals served, the staff, and managers.”
CHS also received very high marks for continuing to create positive community connections that allow individuals to be involved in “many very meaningful projects” ranging from “charitable causes to building stronger social networks.” The report further commended CHS staff “for the ways in which they value the individuals they serve,” noting that staff were consistently enthusiastic, professional and caring in their interactions with individuals served and that staff often refer to the agency’s philosophy of “A Passion for What’s Possible.”
The Survey Team observed many other strengths and positive practices at CHS, including:
- Human resource capabilities, particularly strong employee retention, a policy of promotion from within the organization and outstanding staff training services;
- Practices related to the collection and utilization of feedback from all stakeholders to improve services; and
- Creative events designed to build strong bonds among individuals, family members and staff.
Many thanks are extended to everyone involved in the Survey and Certification process — your efforts on behalf of CHS are sincerely appreciated.
Roger’s Round-Ups: Good Food, Great Company & Lots of Fun
What would summer be without a great backyard barbeque with friends and family? Cooperative for Human Services’ Director of Residential Services, Roger Plourde, started a great tradition at CHS called “Roger’s Round-Up’s,” a series of summer cookout events for our individuals and their family members.
Round-ups are typically held at 5 or 6 of CHS residences that have large backyard areas. Each year over 250 individuals we serve, their friends and family members attend. Each barbeque includes great food— hamburgers, hotdogs, chicken, veggie-burgers, and corn on the cob, all grilled to perfection by Roger, of course.
Healthy salads, fruit assortments, home-made desserts and plenty of refreshments for those warm summer nights round out Roger’s menu!
Conversation, games and other outdoor activities entertain all. Everyone has a great time! See for yourself.
A Message from Kevin J. Leahy, Chief Executive Officer
Thank you for taking the time to learn about the Cooperative for Human Services through our website. This is one good way to become familiar with our organization. I encourage you to learn more and make personal contact with me or any member of our management or clinical team. We welcome the opportunity to talk with you, to meet or arrange for a tour of our program locations.
Those we serve, our board and our staff have accomplished a great deal since we were founded by a true visionary and effective advocate, Charles (Chuck) Howard. Chuck’s values were centered on the individual, promoting self worth and dignity; while creating opportunity for achievement. These ideals serve as the cornerstone of our organization today.
The responsiveness and vitality of our services has been advanced by our passion for what’s possible. We strive to bring meaning and actualize these words through our deep and abiding commitment to those we serve. Working with families, friends and other professionals we find creative and effective ways to assist each individual to live life to the fullest. “We keep at it”— doing all we can in order to continually improve; learning through our experiences while building on our achievements.
In order to be sustained all these efforts require a progressive community organization. This is made possible through devotion to mission, keeping clear and abiding principles and, following sound practices. Through good communication, learning and then thoughtful planning our organization is relevant and strong today and is ready to succeed in the future.
It is sincerely my good fortune to serve the people of the Cooperative for Human Services. I work with great people. Together we will continue to meet our responsibilities and all the challenges they entail. Please join us in what ever way you can in providing the vibrant services we offer people with disabilities and their families.
Kevin J. Leahy
Chief Executive Officer
Cooperative for Human Services, Inc. has a mission to fulfill ~ assuring that every person with special needs served lives a truly happy and fulfilling life as respected citizens of their communities.
Generous financial donations have allowed individuals served by Cooperative for Human Services, Inc. to celebrate a passion for life, achieving personal goals and attaining dreams in comfortable homes in familiar communities.
Your financial contributions have continued to allow the development of ground breaking opportunities for the people we serve and our support staff, most recently the launch of CHS’s innovative Evolution of Excellence Campaign.
This campaign focuses on each person served ~ their unique experiences and personal stories as service recipients. This year’s Annual Appeal Campaign is the next chapter in our organization’s continued pursuit of ‘A Passion for What’s Possible’ on behalf of each person and each family.
Every donation is very important to the individuals with special needs served by CHS each year. We sincerely appreciate your help and thank you for continuing to enhance the quality of life of the 300 people with disabilities we serve each year.
CHS is an approved IRS, 501 c (3) charitable organization.
Donations are fully tax deductible.